RAG9 ENGINE

Turn any store into an AI Knowledge Base

Connect Shopify, WooCommerce, BigCommerce or Magento 2 — scan products, orders, pages and policies — then index everything into a RAG-powered Knowledge Base your AI agents can query in real time.

The 5-Layer Pipeline

Ingestion
Connect Shopify, WC, BC, Magento
Index
Scan & RAG-index all data types
Enrich
Vector embedding + Graph index
9RAI Engine
Route to best model per query
Deliver
MCP Gateway for AI agents
E-COMMERCE DATA CONNECTORS

Connect. Scan. Index. All in one flow.

Each connector authenticates directly via official platform APIs — then scans your real data to build an accurate Knowledge Base before enrichment begins.

🛍️Shopify
🛒WooCommerce
🏪BigCommerce
🔶Magento 2
📝WordPress
🌊Webflow
🗺️Sitemap/XML
📊Google SC

Mandatory Pipeline — no shortcuts

1
Connect
Enter API credentials per platform. Validated live.
2
Scan & Index
Counts products, orders, pages, reviews etc.
3
Enrich
RAG pipeline runs — Knowledge Base ready.
RAG KNOWLEDGE BASE

Every data type. One Knowledge Base.

All data — from public product descriptions to internal order history — uses the same RAG pipeline. Higher plans unlock sensitive internal data for enterprise support AI.

Products & VariantsAll plans

Full catalog, descriptions, pricing

Pages & BlogAll plans

Static content, articles, guides

FAQs & Help ContentAll plans

Support articles, tutorials

Categories & EntitiesAll plans

Taxonomy, collections, tags

Store PoliciesAll plans

Returns, shipping, privacy pages

Product ReviewsSpark+

Sentiment context for AI responses

OrdersScale+

AI answers customer order queries

Coupons & PromotionsScale+

AI informs customers of active deals

Inventory / StockScale+

AI checks availability live

CustomersEnterprise+

Personalized enterprise support AI

All data is indexed via RAG (Retrieval Augmented Generation) — your AI retrieves the most relevant chunks at query time. No proprietary data is shared with third-party AI providers.

RAG9 PLANS

Start free. Scale with your data.

Every plan includes the full RAG pipeline. Higher plans unlock more workspaces and sensitive internal data types.

Free
$0/mo

Get started with AI visibility

1 Workspace
1 Kernel Workspace
Products, Pages, FAQs indexed
Store Policies & Entities
RAG Knowledge Base (public data)
MCP Gateway access
Kernel9 integration
Community support
Spark
$69/mo

For growing stores

2 Workspaces
2 Kernel Workspaces
Everything in Free
Product Reviews indexed
Priority enrichment queue
Webhook sync on update
Email support
Most Popular
Scale
$179/mo

For high-volume operations

5 Workspaces
5 Kernel Workspaces
Everything in Spark
Orders indexed (support AI)
Collections & Coupons
Inventory awareness
Internal knowledge bot
Priority support
Enterprise
Custom

For enterprise & multi-brand

Unlimited Workspaces
Unlimited Workspaces
Everything in Scale
Customers & Inventory indexed
B2B personalized AI support
Dedicated vector cluster
SSO + RBAC + Audit logs
SLA + Dedicated CSM
ENTERPRISE SECURITY & COMPLIANCE

Bank-Grade Security. Zero Compromises.

Built to pass SOC2, HIPAA, and government security audits from day one — with AES-256-GCM encryption, WORM immutability, and automated Disaster Recovery testing built into every layer.

0-bit
AES Key Length
0%
Backups Encrypted
0d
DR Test Cadence
0 breaches
Security Incidents

Encryption at Rest & In Transit

AES-256-GCM Encryption

  • Per-backup random 96-bit IV — never reused
  • PBKDF2-style key derivation from master secret
  • GCM auth-tag: any tampering instantly detected
  • TLS 1.3 enforced for all API traffic

Write Once, Read Many

WORM Immutability

  • Retention window enforced at API level
  • Even admin cannot delete within lock period
  • Ransomware-proof by design — no override path
  • Configurable: 30 / 90 / 180 / 365 days

Disaster Recovery Simulation

DR Testing Engine

  • 6-step restore simulation per backup
  • SHA-256 checksum integrity verified post-decrypt
  • SOC2 & HIPAA compliance flags per test run
  • Automated 180-day cadence (audit requirement)

Dedicated Compute per Tenant

Isolated Infrastructure

  • Single-tenant vector cluster (Enterprise)
  • No cross-tenant data contamination possible
  • Backblaze B2 WORM storage — immutable objects
  • Zero data shared with third-party AI providers

Compliance Frameworks

SOC 2 Type II

Independently audited controls for security, availability & confidentiality.

HIPAA Ready

Business Associate Agreements available. PHI protection enforced at every layer.

ISO 27001 / 27701

Information security & privacy management systems rigorously maintained.

GDPR Compliant

Full data-subject rights, cross-border transfer safeguards & DPA in place.

Security Capabilities at a Glance

AES-256-GCMEncryption Standard
WORM PolicyImmutable Backups
DR TestedEvery 180 days
SOC 2Type II Audited
HIPAABAA Available
ISO 27001Certified
Zero-KnowledgeKey Architecture
TLS 1.3In-Transit Security

Backup Security Pipeline

Every backup goes through 6 enforced steps

01
ExportWorkspace, tickets & messages extracted
02
ChecksumSHA-256 integrity hash computed pre-encrypt
03
EncryptAES-256-GCM with random IV + derived key
04
VerifyRound-trip decrypt validates auth tag
05
B2 UploadImmutable storage: Backblaze B2 WORM bucket
06
WORM LockDeletion blocked for configured retention
DR Test ResultsPASSED
Load backup✓
Decrypt AES✓
SHA-256 check✓
Structure✓
Completeness✓
WORM status✓
SOC2 ✅ HIPAA ✅1,167ms
Audit Trail
Backup created13/05 01:49
DR Test PASSED13/05 01:02
WORM lock set13/05 00:51
Key rotation12/05 23:00
For Government, Banking & Healthcare

Your data is your liability. We treat it that way.

Dedicated tenancy, custom data residency, BAA agreements, audit log exports, and a dedicated security engineer assigned to your account.

RAG Platform Comparison — 2025 Data

Stop Paying Per-Seat Taxes
for Knowledge That Should Be Free.

Toggle platforms to compare real costs. All prices from official 2025 sources.

4×vs Gleancheaper
$0Per-seat costalways
✓Free planno cc
5E-com nativeplatforms

Real Monthly Cost

Public pricing data — May 2025

Scenario: 10 users · 1 e-commerce store
RAG9Winner
$179/mo
Scale Plan — 5 workspaces, all data types, MCP Gateway
🏆Up to 4× cheaper than the most expensive alternative
Glean
$800/mo
~$65–80/user/mo · 100-seat minimum · No public pricing
Notion AI
$200/mo
$20/user/mo Business plan · AI bundled · No e-commerce connectors
Confluence AI
$230/mo
$23/user/mo Premium · Rovo AI credits pooled · No e-com
Guru
$250/mo
$25/user/mo · Internal KB only · 10-seat minimum · No RAG API
💰 Annual Savings vs RAG9
Glean
$9,600/yr→$2,148/yr
$7,452
saved per year
4× cheaper
Guru
$3,000/yr→$2,148/yr
$852
saved per year
1× cheaper
Confluence AI
$2,760/yr→$2,148/yr
$612
saved per year
1× cheaper
Notion AI
$2,400/yr→$2,148/yr
$252
saved per year
1× cheaper
🚀
Switching from Glean → RAG9 saves you
$7,452 per year
That's $621/mo in pure savings · With native e-commerce RAG that Glean simply can't do
Start Free →
🎯
RAG9 Scale — $179/mo
5 workspaces · All data types · MCP Gateway · Kernel9 integration · No per-seat tax
Start Free →
Your KB is enriched. Now deploy it.

From AI Visibility to Real-Time Support.

RAG9 makes your knowledge discoverable by every AI model. Kernel9 deploys that same knowledge as a 24/7 AI support agent on your site.

Already on Spark or Scale? Link your Workspace in 2 clicks.