Refund Policy

Last Updated: May 10, 2026  · [email protected]

Thank you for subscribing to 9rank.ai. We strive to provide high-quality AI-powered tools for SEO, knowledge base management, and customer support. This Refund Policy applies to all paid subscriptions across our product suite: 9Rank SEO, RAG9, and Kernel9.

1. General Policy — No Refunds

Due to the nature of our digital services and the immediate delivery of AI capacity, data access, and platform features upon subscription activation, we do not offer refunds or credits for subscription fees under normal circumstances. This applies to:

• Monthly subscription payments for all plans across all products.
• Annual subscription payments (full or partial year).
• Credit pack purchases (9Rank content credits).
• Any custom or enterprise plan fees paid under a signed Order Form, unless otherwise specified therein.

By subscribing, you acknowledge that you are purchasing immediate access to a digital service, and you waive any statutory “cooling-off” rights to the extent permitted by applicable law.

2. Cancellation and Access After Cancellation

You may cancel your subscription at any time from Dashboard → Billing & Plan, or by contacting [email protected].

• Your subscription remains active until the end of the current paid billing period.
• No prorated refunds are issued for unused days when you cancel mid-cycle.
• Example: If you subscribe monthly and cancel on Day 12 of a 30-day cycle, you keep access for the remaining 18 days at no additional charge, but no refund is issued for those unused days.
• After cancellation, your account is downgraded to the free tier (where available) or access is restricted. RAG9 workspaces and chat widget configurations are retained for 30 days before deletion.

3. Annual Plans

Annual subscriptions offer a discount in exchange for a 12-month commitment. If you cancel an annual plan:

• Your subscription and access remain active through the end of the paid annual period.
• No full or prorated refunds are issued for the unused portion of an annual plan.
• You will not be charged for the following year if you cancel before the annual renewal date.

4. Exceptions — When We May Issue a Refund

At our sole discretion, we may consider a refund or account credit in the following limited circumstances:

• Verified Platform Outage: If a verifiable, significant service outage (not caused by scheduled maintenance or third-party providers) rendered the Service unusable for more than 24 consecutive hours during your active subscription period, and our team was unable to remediate the issue promptly. Any such refund will be prorated to the affected period only.
• Billing Error: If a demonstrable billing error occurred on our part (e.g., duplicate charge for the same subscription period, incorrect amount charged).
• Unauthorized Charge: If a charge was made on your account without your authorization and you notify us within 7 days of the charge appearing.

To request a refund under these exceptions, contact [email protected] within 14 days of the charge date with your account email, the charge date and amount, and supporting documentation. We will investigate and respond within 5–7 business days.

5. No Refunds for the Following

We explicitly do not offer refunds for:

• Failure to use the Service or underutilization of plan features.
• Dissatisfaction with AI-generated content quality or SEO outcomes.
• Features marked as “Coming Soon” (e.g., VoIP integration for Kernel9, expected Q4 2026) that are not yet live.
• Accounts suspended or terminated for violation of our Acceptable Use Policy or Terms of Service.
• Partial months arising from plan upgrades (these are handled as prorated upgrade charges, not refundable).

6. Chargebacks

If you initiate a payment dispute or chargeback with your bank or card issuer without first contacting us at [email protected], we reserve the right to immediately suspend your account pending resolution. Fraudulent chargebacks may result in permanent account termination and reporting to relevant fraud prevention services.

7. Changes to this Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated via email or dashboard notification.

8. Contact

For all billing and refund enquiries: [email protected]
We aim to respond to all billing requests within 2 business days.