Smarter Support.
Zero Per-Seat Taxes.
Replace Intercom, Zendesk, and Freshchat. Get an AI-first RAG engine, unlimited human agents, advanced ticketing, department routing, and soon VoIP—all at a fraction of the cost.
No one else does this.
Every competitor solves one layer. Kernel9 is the only platform that natively combines all three into a single, continuously self-improving system.
Who has what?
Kernel9 is the only platform to natively cover all 4 layers in one unified product.
Everything You Need.
Nothing You Don't.
A unified inbox designed for the AI era. We stripped out the bloat and focused on resolution.
Full Department Analytics.
Built Right In.
Track every ticket, every shift, every agent — and benchmark your team against the global Kernel9 Elite Standard.
Shift Coverage by Department
LiveKernel9 Elite Benchmark
Q2 2026Each department is scored monthly across 5 critical KPIs. Top performers earn the Kernel9 Elite badge — globally recognized proof of support excellence.
Speak Every Language.
Automatically.
No language packs to install. No extra cost. Kernel9 detects the visitor's language in real time and replies fluently in that language — powered by multilingual AI across 200+ languages.
AI auto-detects language from first message. No visitor setup required. Response delivered in the same language, instantly.
Your bot is only as smart as its data runs deep.
Kernel9's entire intelligence is sourced from your RAG9 workspaces — deeply analyzed, enriched, and continuously updated. This includes everything from public website content to private internal docs, live order data, and real-time platform integrations via MCP and API protocols.
Your proprietary data never leaves our secure perimeter. RAG9 provides dedicated instances with end-to-end encryption — fully compliant in the age of data.
Stop Paying the Agent Tax.
See the Numbers Live.
Toggle platforms on/off. All prices from official 2025 pricing pages.
Real Monthly Cost
All prices from official 2025 pricing pages
Disruptive Pricing.
No seat taxes. No hidden AI fees. No per-resolution billing. Just raw value.
Starter
Deploy an AI-powered chatbot on your site instantly.
- 1 Chat Widget
- 1,500 conversations/month
- 2 Support Agent Seats
- 200+ language auto-reply
- Ticket routing & post-chat ratings
- Kernel9 branding
Growth
For growing teams — unlimited agents, 15K AI conversations.
- 5 Chat Widgets
- 15,000 conversations/month
- Unlimited Support Agent Seats
- Human handoff & live chat inbox
- Department routing (Sales, Support, Billing)
- Shift scheduling & SLA timers
- Post-chat CSAT ratings (1–5 stars)
- White-label (remove branding)
- Priority email & chat support
Scale
Multi-site enterprise support at a fraction of Intercom's cost.
- 20 Chat Widgets
- Unlimited conversations
- Unlimited Support Agent Seats
- Native VoIP integration (coming Q3)
- Proactive chat triggers (coming Q3)
- Performance benchmarks per department
- Advanced ticket analytics & shift reporting
- Multi-workspace 9RAI Kernel link
- Priority support + SLA guarantee
- Webhook & REST API access (coming Q3)
💡 Save up to 20% with annual billing · All plans include a 14-day free trial · No credit card required
Bank-Grade Security. Zero Compromises.
Built to pass SOC2, HIPAA, and government security audits from day one — with AES-256-GCM encryption, WORM immutability, and automated Disaster Recovery testing built into every layer.
Encryption at Rest & In Transit
AES-256-GCM Encryption
- Per-backup random 96-bit IV — never reused
- PBKDF2-style key derivation from master secret
- GCM auth-tag: any tampering instantly detected
- TLS 1.3 enforced for all API traffic
Write Once, Read Many
WORM Immutability
- Retention window enforced at API level
- Even admin cannot delete within lock period
- Ransomware-proof by design — no override path
- Configurable: 30 / 90 / 180 / 365 days
Disaster Recovery Simulation
DR Testing Engine
- 6-step restore simulation per backup
- SHA-256 checksum integrity verified post-decrypt
- SOC2 & HIPAA compliance flags per test run
- Automated 180-day cadence (audit requirement)
Dedicated Compute per Tenant
Isolated Infrastructure
- Single-tenant vector cluster (Enterprise)
- No cross-tenant data contamination possible
- Backblaze B2 WORM storage — immutable objects
- Zero data shared with third-party AI providers
Compliance Frameworks
SOC 2 Type II
Independently audited controls for security, availability & confidentiality.
HIPAA Ready
Business Associate Agreements available. PHI protection enforced at every layer.
ISO 27001 / 27701
Information security & privacy management systems rigorously maintained.
GDPR Compliant
Full data-subject rights, cross-border transfer safeguards & DPA in place.
Security Capabilities at a Glance
Backup Security Pipeline
Every backup goes through 6 enforced steps
Your data is your liability. We treat it that way.
Dedicated tenancy, custom data residency, BAA agreements, audit log exports, and a dedicated security engineer assigned to your account.